Frequently Asked Questions
What are the delivery costs and times?
Available products can be delivered within the Netherlands within 1 week. International deliveries can take 5 to 15 business days, depending on location.
Delivery is free for purchases above €750.
After placing your order and processing the payment, you will receive an email where you can select the next available delivery date.
Do you have a specific date in mind? No problem! Simply let us know which date you prefer by clicking the link in the email or contacting us.
What is your return policy?
Are you nervous about buying a valuable product without being able to physically see it first? What if the dimensions are wrong or the design turns out not to be to your taste?
We have a 30 day return period after delivery for all our products. If for any reason you change your mind about your order, you can easily return it to us within 30 days of the delivery date. Let us know via our contact page.
Standard return charges apply - these vary by country and item. You can always contact us before ordering to find out the exact amount, but these charges are in line with the cost of return shipping. We cannot refund assembly or shipping costs.
It is essential that the item is returned in its original packaging and undamaged where possible.
What guarantee do you offer?
Through continuous improvements we strive for the highest level of quality. We offer a two-year warranty on all our products against manufacturing or quality defects.
If something is not to your liking, please contact us immediately. We will make sure that you are completely satisfied again!
Do you have a showroom?
Our office is in Haarlem, although we do not have a showroom there yet.
We have a pop-up showroom in the centre of Amsterdam where some sample tables can be viewed without an appointment.
More information can be found here: https://dittodesign.co/pages/pop-up-showroom
Can I order samples?
Samples can be ordered here:
https://dittodesign.co/collections/samples